| Company profile |
| A contact center providing customer service solutions for a variety of companies including telecommunications, travel, leisure, finance and many others. |
| Job details | |
| Job industry : | Other |
| Job segment : | Other |
| Job role : | Other |
| Job skill : | Customer Service Agent |
| Position vacant : | Training Specialist (334801 (7/30/08)) |
| Job location : | Danville, Virginia |
| Job code : | 187253 |
| Job details | |
| Company name : | Telvista, Inc. |
| Minimum experience : | 2 years |
| Maximum experience : | 5 years |
| Job type : | Permanent |
| Gross pay : | Negotiable for the right candidate |
| Job posted : | Jul 31, 2008 |
| Job description | |
| Job description: | Job Summary: Trains employees regarding contact center policies and procedures, basic job skills and client-contract specific requirements. Duties and Responsibilities include the following. Other duties may be assigned.- Delivers new hire and refresher training which includes classroom and on the floor training.- Conducts various training sessions to meet client needs (e.g. on-the-job, customer service, systems enhancements, sales techniques, refresher, technical, retention programs, policy and procedures changes, etc.).- Updates training materials per client requests and contract requirements.- Participates in needs-analysis studies to help determine training needs within the organization.- Reports on progress of employees under guidance during training periods.- Assesses trainees to measure progress and to evaluate effectiveness of training materials and program.- Assists with the development and delivery of communication tools needed for the operation.- Participates in the administration and implementation of training programs.- Revises and/or recommends revisions to the training curriculum and suggests improvement to the process.- Supervisory Responsibilities: Directly responsible for all supervisory duties for employee trainees. Carries out supervisory responsibilities in accordance with the organization"s policies and applicable laws. Responsibilities include appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. |
| Job duties: | Qualifications:
The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job. Travel: May be required for this position as business needs dictate.Computer Skills: To perform this job successfully, an individual should have proficiency in word processing and presentation software. Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or two years experience in a call center with a minimum of one year in a training or supervisory capacity or equivalent combination of education and experience. Human Resources is accepting resumes through Wedesday, July 30, 2008. If interested, please submit an Internal Application with resume. IA's may ONLY be submitted if you have been in your current position for at least 90 days and you are not on a corrective action plan for performance related issues. In addition, if you have been placed on a corrective action plan for conduct related issues (including attendance) you are not eligible to apply for 6 months after the CAP was issued. Only applicants who do meet ALL the minimum qualifications for the position (experience, education, time in position, etc.) will be considered. Please review ALL the skills and qualifications required for the position before submitting your resume. Applications submitted without a complete resume will not be considered. Due to the expected large number of applicants, only the best qualified candidates will be scheduled for an interview. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| This job is expired. | ||||
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