| Company profile |
| Andrew Corporation (NASDAQ: ANDW) designs, manufactures, and delivers innovative and essential equipment and solutions for the global communications
infrastructure market. The company serves operators and original equipment manufacturers from facilities in 35 countries. Andrew (www.andrew.com), headquartered in Westchester, IL, is an S&P 500 company founded in 1937. |
| Job details | |
| Job industry : | IT-Software |
| Job segment : | Database Administration/Datawarehousing |
| Job role : | Datawarehousing Technician |
| Position vacant : | Information Services Technician |
| Job location : | Richardson, Texas |
| Job code : | 10762 |
| Job details | |
| Company name : | Andrew Corporation |
| Minimum experience : | 1 years |
| Maximum experience : | 10 years |
| Job type : | Permanent |
| Gross pay : | Negotiable for the right candidate |
| Job posted : | Jul 16, 2008 |
| Job description | |
| Job description: | Andrew Wireless Solutions, a CommScope Company, is the foremost supplier of one-stop, end-to-end radio frequency (RF) solutions. For more information, please visit www. commscope.com. Due to our continued growth and customer demand we are currently recruiting for a qualified, interested and available opportunity for an Information Services Technician located in Richardson, Texas.
General Summary: Responsible for performing a variety of activities related to the support of CommScope information network user workstations. This includes request/inquiry recognition, research, isolation and resolution of second-level internal user service inquires/requests as they relate to workstation tools, software and desktop hardware. Resolution of inquiries/requests will typically be achieved via a combination of telephone and direct workstation contact. Duties and Responsibilities (*Essential Functions): Responds to a variety of second-level user service requests/inquiries that involve problem recognition, research, isolation and resolution in a timely manner. Tracks user service requests/problems in internal help ticket tracking system and follows up with users to ensure effective resolution and customer satisfaction. Coordinates referrals for more complex issues to more experienced support personnel. Supports the usage and installation of standard desktop and portable workstation tools, including computers and communications tools, as well as standard software used on workstation and local area networks. Supports the usage of Local Area Networks, including the coordination of Andrew office network information user requirements along with basic LAN administration and security management. Acts as team member for special assignments within the department, supporting information systems initiatives and projects (e.g., major hardware/software installations, inventory audits, password synchronizations, etc.). Assists in the acquisition of equipment, software, etc. through the completion of purchase requisitions. Administers the electronic mail system post office and mailboxes to ensure integrity and routine availability for all Andrew information users. For remote locations: Assists with first-level usage of desktop and portable telephones and their respective activities Assists with first-level Audix Messaging system to ensure integrity and routine availability for location users Assists with first-level Video and Teleconferencing activities to ensure availability for location users Job Specifications: Associates of Arts Degree in Computer Science or Information Technology/ Systems or a combination of relevant computer professional certifications and directly equivalent work experience required Minimum of one (1) to two (2) years of computer support experience with effective, positive user contact Technical skill set including Local Area Network administration, electronic mail system maintenance, software package configuration, customization, and usage Capable of completing the following without assistance: Install Desktop and Laptop PCs along with any local applications Able to determine if the problem is hardware or software related and take the appropriate steps in resolving the issue Resolve a majority of application conflicts for both network and local installs as well as Installation of Network based applications Assist users with moderately complex how to questions covering any application used by Andrew Employees Perform more advanced administrative tasks such as adding users, resetting passwords, granting users access to requested applications, installing print servers, and adding print queues Strong interpersonal skills; possess a logical method of troubleshooting, either hardware or software, to come to a quick and permanent resolution; questions should be asked and a structured process followed in order to resolve the issue. Based on departmental rotation, incumbent will be required to be on 24-hour call It is the policy of Andrew Wireless Solutions, a CommScope Company, to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. Andrew Wireless Solutions does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age disability, or any other characteristics as protected by law. |
| Job duties: | Responds to a variety of second-level user service requests/inquiries that involve problem recognition, research, isolation and resolution in a timely manner. Tracks user service requests/problems in internal help ticket tracking system and follows up with users to ensure effective resolution and customer satisfaction. Coordinates referrals for more complex issues to more experienced support personnel.
Supports the usage and installation of standard desktop and portable workstation tools, including computers and communications tools, as well as standard software used on workstation and local area networks. Supports the usage of Local Area Networks, including the coordination of Andrew office network information user requirements along with basic LAN administration and security management. Acts as team member for special assignments within the department, supporting information systems initiatives and projects (e.g., major hardware/software installations, inventory audits, password synchronizations, etc.). Assists in the acquisition of equipment, software, etc. through the completion of purchase requisitions. Administers the electronic mail system post office and mailboxes to ensure integrity and routine availability for all Andrew information users. For remote locations: Assists with first-level usage of desktop and portable telephones and their respective activities Assists with first-level Audix Messaging system to ensure integrity and routine availability for location users Assists with first-level Video and Teleconferencing activities to ensure availability for location users |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| Travel required : | Minimal |
| This job is expired. | ||||
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