| Company profile |
| Evertz, a growing high-technology company, is a worldwide leader in the design and manufacture of equipment for the film & television broadcast industry. |
| Job details | |
| Job industry : | Telecom/IT-Hardware/Tech. Staff/Support |
| Job segment : | Technical Staff/Support |
| Job role : | Customer Support Engnr/Technician |
| Job skill : | Junior Level Customer Service |
| Position vacant : | Field Service Engineer |
| Job location : | Burbank, California |
| Job details | |
| Company name : | Evertz USA Inc. |
| Minimum experience : | 1 years |
| Maximum experience : | 3 years |
| Job type : | Permanent |
| Gross pay : | Negotiable |
| Job posted : | Mar 19, 2008 |
| Start date : | Apr 19, 2008 |
| Job view count : | 414 |
| Job description | |
| Job description: | As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service in regards to inquiries regarding products, installations and systems. |
| Job duties: | In this position you will be responsible for:
First level problem determination including assessing the severity of the issue, trouble-shooting and resolution Provide assistance with "How-To" questions Update customers regularly on open service requests and recording all service requests Provide customer feedback to product managers, assist the technical writing group, conduct installations, and deliver training to customers Manage the email support queue and ensure customers are responded to in a timely and professional manner. Clearly and thoroughly communicate technical details in a professional manner Other duties as assigned |
| Req. candidate profile : | The successful candidate will have the following:
Electronics Education Strong verbal and written communication skills Excellent communication skills and a desire to add value to an energetic team Problem-solving ability and able to react to changing situations Ability to multi-task in a fast-paced environment Passion for learning new software/hardware products and technologies Unparalleled desire to help the customer and deliver service excellence |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| Travel required : | yes |
| This job is expired. | ||||
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