| Company profile |
| Permanent and contract placement of Engineering, Technical and Professional personnel. |
| Job details | |
| Job industry : | ITES/BPO/Operations/Customer Service/Telecalling |
| Job segment : | Cust. Service - Technical |
| Job role : | Other |
| Job skill : | Customer Service Call Center |
| Position vacant : | Bilingual Call Centre Agent |
| Job location : | Montreal, Quebec |
| Job details | |
| Company name : | Bartech Technical Services of Canada, Ltd. |
| Minimum experience : | 1 years |
| Maximum experience : | 2 years |
| Job type : | Contract |
| Gross pay : | Negotiable for the right candidate |
| Job posted : | Aug 22, 2007 |
| Job description | |
| Job description: | Shift : rotational, days, afternoons and weekends
The Care Center Agent works in a high volume call center environment supporting customers (both internal and external) and their agents in providing problem resolution for products and services. The CCA’s will utilize their technical skill, available systems and tools, and understanding of known solutions. The nature of this position is to utilize support systems / tools and technical / functional knowledge to remotely resolve a customer problem. The CCA will ensure the customer’s entitlement of services, remotely deliver solutions, dispatch service personnel, and when appropriate verify resolution of a customer’s problem that has not been escalated. The CCA will work directly with the customer to understand the problem, and /or escalate problem to other analysts (e.g., Support Specialists) to help facilitate the resolution of a problem. This is an entry level position requiring Technical training and 0-1 year experience in a Call Center environment. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| This job is expired. | ||||
 |
|
|||