CONTACT CENTER COACH INSERVICE AMERICA, INC. is immediately seeking a highly motivated, self starter to join our Contact Center.
Qualified candidate will be a decisive leader of high integrity committed to excellence with a proven record of outstanding performance. Candidate must have ability to train, direct, monitor and evaluate the work performance of 30+ customer service reps in a multi-client environment. Must anticipate and maintain staff to accommodate call volume and service levels. Must be able to recognize methods for process improvement and cost reduction.
Req. candidate profile :
Candidate must have strong organizational skills and be detail oriented. Excellent verbal, written, and interpersonal communication skills required. Due to the nature of our business, candidate should expect to work flexible, rotating shifts including some nights and weekends. A minimum of two years of supervisory experience in a call center environment required. InService America offers a full benefit package and competitive salary.
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