| Company profile |
| Permanent and contract placement of Engineering, Technical and Professional personnel. |
| Job details | |
| Job industry : | Telecom/IT-Hardware/Tech. Staff/Support |
| Job segment : | Technical Staff/Support |
| Job role : | Other |
| Job skill : | Technical Support Representative |
| Position vacant : | Bilingual Service Desk Analyst / Help Desk Technician |
| Job location : | Mississauga, Ontario |
| Job details | |
| Company name : | Bartech Technical Services of Canada, Ltd. |
| Minimum experience : | 1 years |
| Maximum experience : | 3 years |
| Job type : | Contract |
| Gross pay : | Negotiable for the right candidate |
| Job posted : | Jul 18, 2007 |
| Job description | |
| Job description: | Long term contract for a Bilingual Service Desk Analyst / Help Desk Technician in Mississauga
Bilingual Service Desk Analyst for Retail Sector. Fluent bilingualism (French / English) is a requirement for this position. Must be flexible to work rotating shifts in 7x24 environment. Some overtime will be required. Must have reliable transportation as public transportation is very limited. The Service Desk Analyst works in high call volume Help Desk environment supporting customers (both internal and external) and their analysts in providing problem resolution for products and services. The Service Desk Analyst will utilize their customer service skills, technical skills, available systems and tools, and understanding of known solutions. The SDA will ensure the customer’s entitlement of services, remotely deliver solutions, dispatch service personnel, and when appropriate verify resolution of a customer’s issue that has not been escalated. The Service Desk Analyst will work directly with the customer to understand the problem, and /or escalate problem to the next level. |
| Req. candidate profile : | RESPONSIBILITIES: Provide technical phone support on Retail products, systems and various software products.
Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability. Take ownership of service request from customer and ensure timely and satisfactory resolution of problem. Escalate both internally and externally when required according to defined Escalation paths. Enhance and develop quality support methods and communication skills through coaching feedback, and other developmental approaches. Assist in the resolution of user and support issues over multiple user sites to ensure timely distribution of knowledge and cause positive impact on user satisfaction. Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards. QUALIFICATIONS: The ideal candidate will have a two-year technical degree or equivalent work experience, plus 1-2 years related work experience. The candidate will have an aptitude for providing positive customer service and good communication, problem solving and technical writing skills. Knowledge of Networking products required. A basic knowledge of relevant operating systems, applications and/or languages is preferred. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| This job is expired. | ||||
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