Vacancy Details
Company profile
Human Capital Consultants provides recruitment process outsourcing, recruitment process improvement, and contract and project recruiting services to top tier firms across the United States. Our mission is to be the one-stop human capital solutions provider of choice for America's top corporations. For more information on our firm visit our web site www.humancapitalconsultants.com
Job details
Job industry : ITES/BPO/Operations/Customer Service/Telecalling
Job segment : Cust. Service -(Non Technical)
Job role : Other
Job skill : Customer Service Call Center
Position vacant : Customer Service Representative
Job location : WestonMassachusetts
Job code : hcc
Job details
Company name : Human Capital Consultants
Minimum experience : 1 years
Maximum experience : 7 years
Job type : Permanent
Gross pay : Negotiable for the right candidate
Job posted : Jun 19, 2007
Start date : Jun 25, 2007
Job description
Job description: Customer Service Representative – Weston, MA

Primary Responsibilities

Considers needs of customers served through self-service online channels and suggests initiatives to meet their needs.
Handles escalated customer issues.
Takes responsibility to become fully trained on the application modules.
Assist existing clients with account setup and support.
Answer questions from prospective clients and leads about the various features and benefits of our communications plans.
Uploading of voice and data scripts
Job duties: Required Skills

College degree or equivalent years of experience.
1-2 years technical support experience troubleshooting software issues.
Ability to solve complex technical/product issues.
Must be a self-starter, and possess strong analytical skills.
Extensive knowledge of all relevant products preferred.
Excellent oral and written communication skills
How to apply : Register to view
Third party mediation allowed : No
Telecommute : No
This job is expired.
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