Monitoring Station Operator
7 days on – 7 days off
POSITION SUMMARY
Under the supervision of Monitoring Station Supervisor an employee looks after the signals coming from the client’s security systems
Job duties:
ESSENTIAL RESPONSIBILITIES:
· Look after alarm signals transmitted to the monitoring station by applying established procedures
· Dispatch alarm signals to established emergency services
· Document the alarm signals treatment into client’s file
· Dispatch calls to the patrol and make follow-up
· Receive and direct client’s calls to the concerned department
· Inform clients on prevention methods
· Other duties related to the job
Req. candidate profile :
QUALIFICATIONS
· High School Diploma
· 1-2 years in customer service
· Strong computer skills
· Excellent customer service skills
· Ability to manage stressful situations, and work effectively in a team environment
· Ability to work in a busy fast paced, multi-tasked environment
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