| Company profile |
| Casino Careers Online is a free resource to candidates interested in careers in casino-hotel resorts, riverboats, cruise lines, gaming-technology, manufacturing, pari-mutuel industries and online casinos.
Candidates post a resume in the database, which can be edited to specify their accomplishments relative to a particular opportunity and emailed directly to employers. |
| Job details | |
| Job industry : | ITES/BPO/Operations/Customer Service/Telecalling |
| Job segment : | Cust. Service -(Non Technical) |
| Job role : | Associate/Sr. Associate -(NonTechnical) |
| Job skill : | Customer Service |
| Position vacant : | Casino Concierge 14872 |
| Job location : | MILWAUKEE, Wisconsin |
| Job code : | 14872 |
| Job details | |
| Company name : | Casino Careers Online |
| Minimum experience : | 4 years |
| Maximum experience : | 10 years |
| Job type : | Permanent |
| Gross pay : | DOE |
| Job posted : | Apr 30, 2007 |
| Job view count : | 578 |
| Job description | |
| Job description: | The Casino Concierge is responsible for assisting and informing guests of area attractions, transportation options, casino amenities, casino events, lodging questions, or any other question a guest has.
The Casino Concierge: * Creates a positive interaction with guests to identify and address questions or concerns. * Greets customers and establish rapport. * Maintains thorough knowledge of casino amenities, and events to effectively communicate with guests. * Proactively obtains and provides a timely and ongoing flow of information to all casino guests. * Maintains detailed knowledge of the casino operation and be able to communicate company service initiatives. * Strives to exceed guest expectations by staying current with area events. * Learns the casino's policy and procedures. * Maintains direct contact with local hotels, restaurants and events. * Books hotel and restaurant reservations for guests upon request. * Facilitates the purchase of tickets for Milwaukee area events. * Uses relationship building skills to act effectively as a liaison between casino guests, casino management, casino operations and local vendors or agencies. * Completes other duties as assigned. Requirements: * High School diploma. * 4 years experience in a customer service environment, casino experience preferred. * Broad understanding of customer service programs. * Excellent communication skills and a friendly, outgoing personality required. * Ability to respond effectively to the most sensitive inquiries or complaints. * Work experience with computer data entry. * Very strong organization skills. * Adherence to strict confidentiality. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| This job is expired. | ||||
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