| Company profile |
| Dedicated to providing highly personalized customer service supported by innovative technology, Donlen Corporation is North America's fastest-growing fleet leasing and management company. Headquartered in Northbrook, Ill., and with offices throughout the U.S. and in Canada, we are passionate about providing the best service in the industry to our customers.
Founded in 1965, Donlen today has more than 110,000 vehicles under management and more than 250 employees. Through its subsidiary in Canada and partnerships throughout the world, we provide a global reach for our customers' fleet needs. Throughout our history, we have focused only on providing fleet management services. Because of this, Donlen is a leader in providing groundbreaking enhancements to its customers. Among the many things Donlen has introduced to fleet leasing and management include electronic communication with customers (pre-dating e-mail), online vehicle ordering, online vehicle sales and the first fully integrated Internet-based fleet management system, FleetWeb®. Awarded first-place honors from Microsoft as the "best e-commerce solution" upon its introduction, FleetWeb provides a convenient and scalable platform for Donlen and its customers to monitor every aspect of a fleet. In early 2005, we introduced CARE, the Customer Activity and Request Engine, a custom-built technology platform that ties together all of Donlen's customer service and systems functions. We also launched the Vehicle Lifecycle Calculator, an interactive approach to determining the best value for fleet vehicles. Because of advances like these, Donlen was named a Finalist for the 2005 American Business Awards, and was named one of the top 100 companies by the International Association of Outsourcing Professionals. For 40 years, Donlen has helped customers achieve an efficient and cost-effective approach to operating their vehicles. This singular focus and innovative approach has proven to be successful: At Donlen, "We're Changing the Way You Work®" is more than a tagline, it is our commitment to our customers. |
| Job details | |
| Job industry : | ITES/BPO/Operations/Customer Service/Telecalling |
| Job segment : | Cust. Service -(Non Technical) |
| Job role : | Associate/Sr. Associate -(NonTechnical) |
| Job skill : | Customer Service |
| Position vacant : | Renewal Generalist |
| Job location : | Northbrook, Illinois |
| Job details | |
| Company name : | Donlen Corporation |
| Minimum experience : | 1 years |
| Maximum experience : | 2 years |
| Job type : | Permanent |
| Gross pay : | 26-28K Yearly |
| Job posted : | Feb 27, 2007 |
| Job description | |
| Job description: | Position Summary: Donlen Corporation is one of the largest fleet management services company in the US with headquarters in Northbrook, IL. Every year Donlen renews thousands of leased vehicles across North America. There is an opening in the Title Service department to work with our employee renewal team. Our employee renewal team is responsible for a variety of duties including: Responding to customer service/client requests and obtain your assigned Care work flow, run renewal filters once a day, answer incoming calls, identify stickers and mail to drivers, must be familiar with state regulations this position, process billing/prepare vouchers and day to day follow ups with various vendors. Donlen is looking for a motivated individual to learn this segment of our business. Previous experience with license and titling and/or experience in the automotive industry is beneficial but not required. This is a full time position in our home office that requires an ability to interact with customers on the phone and through e-mail, complete paperwork, input data, and perform basic mathematical calculations.
Essential Job Functions:§ ID Renewal Notices§ ID Registrations§ Scan Registrations§ Update LITE System with all new registration information§ Manage LITE System§ Overnight Registrations to Drivers§ Overnight checks with any necessary renewal information to Tag Agencies§ Maintain CARE§ Receive all regular mail § Create Vouchers/Billing§ Issue Temp Tags§ Follow up on Insurance Card Lapses§ Pay State Taxes§ Work closely with Renewal Specialists to ensure renewals are completed accurately§ Back up other Renewal Generalist§ Manage Manual Renewals Required/ Preferred Education and Experience: 1. High school diploma or general education degree (GED)2. Minimum of 1 year office experience Required/ Preferred Skills/ Training: 1. Strong written and verbal communication2. Operate programs in Microsoft Office (Word, Excel, Outlook)3. Strong organizational skills4. Ability to proprietary business software (Fleetweb, Care, Lite2000)5. Ability to complete daily tasks with limited supervision Supervisory Responsibilities: None Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. There is frequent use of e-mail. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization. Certifications, Licensees or Registrations Required/ Preferred: None Mathematical Skills: Ability to add, subtract, multiply and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Requirements/ Work Environment: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. DISCLAIMER: This job description does not list all of the duties, which you may be expected to perform. Occasionally, your supervisor or managers may call upon you to perform other duties. Management reserves the right to revise this job description at any time in its sole discretion. This does not imply a guarantee of employment for any specific period, and as indicated on the Company’s employment application, all employment with the Company is at will. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| Travel required : | No Travel |
| This job is expired. | ||||
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