| Company profile |
| Dedicated to providing highly personalized customer service supported by innovative technology, Donlen Corporation is North America's fastest-growing fleet leasing and management company. Headquartered in Northbrook, Ill., and with offices throughout the U.S. and in Canada, we are passionate about providing the best service in the industry to our customers.
Founded in 1965, Donlen today has more than 110,000 vehicles under management and more than 250 employees. Through its subsidiary in Canada and partnerships throughout the world, we provide a global reach for our customers' fleet needs. Throughout our history, we have focused only on providing fleet management services. Because of this, Donlen is a leader in providing groundbreaking enhancements to its customers. Among the many things Donlen has introduced to fleet leasing and management include electronic communication with customers (pre-dating e-mail), online vehicle ordering, online vehicle sales and the first fully integrated Internet-based fleet management system, FleetWeb®. Awarded first-place honors from Microsoft as the "best e-commerce solution" upon its introduction, FleetWeb provides a convenient and scalable platform for Donlen and its customers to monitor every aspect of a fleet. In early 2005, we introduced CARE, the Customer Activity and Request Engine, a custom-built technology platform that ties together all of Donlen's customer service and systems functions. We also launched the Vehicle Lifecycle Calculator, an interactive approach to determining the best value for fleet vehicles. Because of advances like these, Donlen was named a Finalist for the 2005 American Business Awards, and was named one of the top 100 companies by the International Association of Outsourcing Professionals. For 40 years, Donlen has helped customers achieve an efficient and cost-effective approach to operating their vehicles. This singular focus and innovative approach has proven to be successful: At Donlen, "We're Changing the Way You Work®" is more than a tagline, it is our commitment to our customers. |
| Job details | |
| Job industry : | ITES/BPO/Operations/Customer Service/Telecalling |
| Job segment : | Cust. Service -(Non Technical) |
| Job role : | Asst. Mgr/Mgr -(NonTechnical) |
| Position vacant : | Renewal Specialist |
| Job location : | Northbrook, Illinois |
| Job details | |
| Company name : | Donlen Corporation |
| Minimum experience : | 1 years |
| Maximum experience : | 2 years |
| Job type : | Permanent |
| Gross pay : | 30-32K Yearly |
| Job posted : | Feb 27, 2007 |
| Job description | |
| Job description: | SUMMARY
o Monitor and separate system generated letters o Responding to customer service/client requests and obtain your assigned Care work flow o Run renewal filters once a day o Update the Lite system with proper dates, updated plate numbers and comments o Print and mail out Speedy reports o Day-to-day communication and follow-up with licensing agents o Must be familiar with state regulations o Process billings/prepare vouchers daily o Review state batch for accuracy and corrections o Work with online systems to process renewals o Identify stickers and mail to drivers/clients o Answer incoming calls ESSENTIAL DUTIES AND RESPONSIBILITIES o Mail new registrations within 20 days of expiration. - Approximately 6,000 mailed out a year o Baker guarantee- Mail new registrations within 7 days of expiration o Maintain the renewal process for the following states: CA, GA, CT, AZ, and NJ o Back up for the following states: WA, OR, WY, NV, ND, MN, KS, MO, AR, IN, KY, PA, MA, VA, SC, and Canada o Run Lite and Fleet web reports daily to be proactive in up coming renewals. o Scan out going registration cards for assigned states on a daily basis. o All renewal letters must be given to the renewal clerk to be mailed the day they are run. (90 day letters run on the first of each month, 45 day letters run on the 15th of every month)- Approximately 35,000 letters are mailed out a year. o Effectively communicate changes/exceptions to those with a need to know. (If tag agencies have raised their fees, Online renewal systems are not working, tools are not supplied to help you with your day-to-day work flow) o If a customer question needs to be researched, closure must be completed within 24- hours. If more research prolongs the 24-hour deadline a status follow up call or email must be made back to the client or the customer service representative within 24 hours of the initial request. o Assist in designing specific job procedures to improve efficiency and reduce burden on L&T. o Support and contribute to process improvement efforts within L&T and throughout Donlen. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. . MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. REASONING ABILITY Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS This job has requirements for a needed certificate, licenses and or registration PHYSICAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. WORK ENVIRONMENT Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet to moderate. DISCLAIMER: This job description does not list all of the duties, which you may be expected to perform. Occasionally, your supervisor or managers may call upon you to perform other duties. Management reserves the right to revise this job description at any time in its sole discretion. This does not imply a guarantee of employment for any specific period, and as indicated on the Company’s employment application, all employment with the Company is at will. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| Travel required : | No Travel |
| This job is expired. | ||||
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