| Company profile |
| Dedicated to providing highly personalized customer service supported by innovative technology, Donlen Corporation is North America's fastest-growing fleet leasing and management company. Headquartered in Northbrook, Ill., and with offices throughout the U.S. and in Canada, we are passionate about providing the best service in the industry to our customers.
Founded in 1965, Donlen today has more than 110,000 vehicles under management and more than 250 employees. Through its subsidiary in Canada and partnerships throughout the world, we provide a global reach for our customers' fleet needs. Throughout our history, we have focused only on providing fleet management services. Because of this, Donlen is a leader in providing groundbreaking enhancements to its customers. Among the many things Donlen has introduced to fleet leasing and management include electronic communication with customers (pre-dating e-mail), online vehicle ordering, online vehicle sales and the first fully integrated Internet-based fleet management system, FleetWeb®. Awarded first-place honors from Microsoft as the "best e-commerce solution" upon its introduction, FleetWeb provides a convenient and scalable platform for Donlen and its customers to monitor every aspect of a fleet. In early 2005, we introduced CARE, the Customer Activity and Request Engine, a custom-built technology platform that ties together all of Donlen's customer service and systems functions. We also launched the Vehicle Lifecycle Calculator, an interactive approach to determining the best value for fleet vehicles. Because of advances like these, Donlen was named a Finalist for the 2005 American Business Awards, and was named one of the top 100 companies by the International Association of Outsourcing Professionals. For 40 years, Donlen has helped customers achieve an efficient and cost-effective approach to operating their vehicles. This singular focus and innovative approach has proven to be successful: At Donlen, "We're Changing the Way You Work®" is more than a tagline, it is our commitment to our customers. |
| Job details | |
| Job industry : | ITES/BPO/Operations/Customer Service/Telecalling |
| Job segment : | Cust. Service -(Non Technical) |
| Job role : | Asst. Mgr/Mgr -(Technical) |
| Position vacant : | MSO Specialist |
| Job location : | Northbrook, Illinois |
| Job details | |
| Company name : | Donlen Corporation |
| Minimum experience : | 1 years |
| Maximum experience : | 2 years |
| Job type : | Permanent |
| Gross pay : | 28-32K Yearly |
| Job posted : | Feb 27, 2007 |
| Job description | |
| Job description: | SUMMARY
TO PROCESS MSO PAPERWORK FOR INITIAL LICENSE AND TITLING ESSENTIAL DUTIES AND RESPONSIBILITIES: · PROCESSING MSO PAPERWORK · HANDLING DEALER/SPEEDY CALLS · SPECIAL REQUESTS · EXCEPTIONS BY STATE AND CUSTOMER · RESPONDING QUICKLY TO CUSTOMER SERVICE REQUESTS · UPDATE L&T SYSTEM WITH PROPER DATES AND COMMENTS · DAY-TO-DAY COMMUNICATION WITH LICENSING AGENTS · PROCESS BILLINGS/PREPARE VOUCHERS · MONITOR, RESPOND TO AND RESOLVE ACTIVITY TRACKING ISSUES WITHIN PRESCRIBED TIME FRAMES · USE PROBLEM IDENTIFICATION AND SOLVING TECHNIQUES TO ANTICIPATE AND PREVENT PROBLEMS THAT MAY IMPACT CLIENTS AND/OR DONLEN. · KEEP L&T MANAGEMENT INFORMED OF CRITICAL CLIENT ISSUES AS NECESSARY AND WORK TO RESOLVE THOSE ISSUES. · WORK WITH L&T MANAGEMENT TO SEEK AND DESIGN IMPROVEMENTS BOTH WITHIN AND OUTSIDE OF L&T WITH EMPHASIS ON INTERNAL AND EXTERNAL CUSTOMERS · ASSIST IN DESIGNING SPECIFIC JOB PROCEDURES TO IMPROVE EFFICIENCY AND REDUCE BURDEN ON L & T. · ASSIST WITH IMPLEMENTING ANY DONLEN CHANGES WITHIN L&T · SUPPORT AND CONTRIBUTE TO PROCESS IMPROVEMENT EFFORTS WITHIN L&T AND THROUGHOUT DONLEN. · IN ADDITION TO ASSIGNED RESPONSIBILITIES, CONTRIBUTE TO COMPLETION OF DEPARTMENTAL/COMPANY GOALS WHICH REQUIRE ESTABLISHED COMPLETION DATES AND PROVIDE PROGRESS REPORTS · SUPPORT OTHER TEAM MEMBERS, ASSIST WITHIN THE DEPARTMENT AND THROUGHOUT DONLEN FOCUSING ON ACHIEVING DEPARTMENTAL AND COMPANY GOALS/OBJECTIVES SUPERVISORY RESPONSIBILITIES: NONE – INDIVIDUAL CONTRIBUTOR POSITION QUALIFICATIONS: · THIS PERSON MUST BE EFFICIENT, WORK WELL IN A FACT PACED ENVIRONMENT AND GET ALONG WITH A WIDE RANGE OF PERSONALITIES. BASIC COMPUTER SKILLS ARE REQUIRED AND CANDIDATE MUST BE WILLING TO LEARN AND WORK WITH NEW COMPUTER SYSTEMS. · ABILITY TO COMMUNICATE WELL, BOTH VERBALLY AND IN WRITING · STRONG ORGANIZATION SKILLS AND ABILITY TO INTERACT WITH VENDORS, CLIENTS AND VARIOUS LEVELS OF COMPANY PERSONNEL · DETAIL ORIENTED (ATTENTION TO DETAIL AND FOLLOW THROUGH) · GOOD NEGOTIATION SKILLS · ABILITY TO EFFECTIVELY DEVELOP AND MANAGE RELATIONSHIPS WITH VENDORS · ABILITY TO COMPREHEND AND DECIPHER INFORMATION CONTAINED IN L&T GUIDE BOOKS (I.E. POLKS) AND STATE REGULATIONS RELATIVE TO L&T WITH A FOCUS ON PROVIDING PROPER DIRECTION AND GUIDANCE TO VENDORS AND CUSTOMERS EDUCATION and/or EXPERIENCE: HIGH SCHOOL DIPLOMA OR GENERAL EDUCATION DEGREE (GED); 1 – 3 MONTHS RELATED EXPERIENCE AND/OR TRAINING; OR EQUIVALENT COMBINATION OF EDUCATION AND EXPERIENCE LANGUAGE SKILLS ABILITY TO READ AND INTERPRET DOCUMENTS SUCH AS POLK’S BOOK AND PROCEDURES MANUALS. ABILITY TO WRITE ROUTINE REPORTS AND CORRESPONDENCE. ABILITY TO EFFECTIVELY PRESENT INFORMATION IN ONE-ON-ONE AND SMALL GROUP SITUATIONS TO VENDORS, CLIENTS AND OTHER EMPLOYEES OF DONLEN. MATHEMATICAL SKILLS ABILITY TO ADD AND SUBTRACT TWO DIGIT NUMBERS AND TO MULTIPLY AND DIVIDE WITH 10’S AND 100’S. ABILITY TO PERFORM THESE OPERATIONS USING UNITS OF AMERICAN MONEY AND WEIGHT MEASUREMENT, VOLUME AND DISTANCE. REASONING ABILITY ABILITY TO APPLY COMMON SENSE UNDERSTANDING TO CARRY OUT INSTRUCTIONS FURNISHED IN WRITTEN, ORAL OR DIAGRAM FORM. ABILITY TO DEAL WITH PROBLEMS INVOLVING A FEW CONCRETE VARIABLES IN STANDARDIZED SITUATIONS. CERTIFICATES, LICENSES, REGISTRATIONS – NONE REQUIRED PHYSICAL DEMANDS: WHILE PERFORMING THE RESPONSIBILITIES OF THIS POSITION, THE EMPLOYEE IS REGULARLY REQUIRED TO TALK AND HEAR, AND USE HANDS AND FINGERS TO OPERATE A COMPUTER, TELEPHONE, FAX MACHINE, COPY MACHINE AND CALCULATOR KEYBOARDS. WORK ENVIRONMENT: OFFICE |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| Travel required : | No Travel |
| This job is expired. | ||||
 |
|
|||