| Company profile |
| Dedicated to providing highly personalized customer service supported by innovative technology, Donlen Corporation is North America's fastest-growing fleet leasing and management company. Headquartered in Northbrook, Ill., and with offices throughout the U.S. and in Canada, we are passionate about providing the best service in the industry to our customers.
Founded in 1965, Donlen today has more than 110,000 vehicles under management and more than 250 employees. Through its subsidiary in Canada and partnerships throughout the world, we provide a global reach for our customers' fleet needs. Throughout our history, we have focused only on providing fleet management services. Because of this, Donlen is a leader in providing groundbreaking enhancements to its customers. Among the many things Donlen has introduced to fleet leasing and management include electronic communication with customers (pre-dating e-mail), online vehicle ordering, online vehicle sales and the first fully integrated Internet-based fleet management system, FleetWeb®. Awarded first-place honors from Microsoft as the "best e-commerce solution" upon its introduction, FleetWeb provides a convenient and scalable platform for Donlen and its customers to monitor every aspect of a fleet. In early 2005, we introduced CARE, the Customer Activity and Request Engine, a custom-built technology platform that ties together all of Donlen's customer service and systems functions. We also launched the Vehicle Lifecycle Calculator, an interactive approach to determining the best value for fleet vehicles. Because of advances like these, Donlen was named a Finalist for the 2005 American Business Awards, and was named one of the top 100 companies by the International Association of Outsourcing Professionals. For 40 years, Donlen has helped customers achieve an efficient and cost-effective approach to operating their vehicles. This singular focus and innovative approach has proven to be successful: At Donlen, "We're Changing the Way You Work®" is more than a tagline, it is our commitment to our customers. |
| Job details | |
| Job industry : | ITES/BPO/Operations/Customer Service/Telecalling |
| Job segment : | Cust. Service - Technical |
| Job role : | Associate/Sr. Associate -(NonTechnical) |
| Job skill : | Customer Service |
| Position vacant : | Customer Service Associate |
| Job location : | Northbrook, Illinois |
| Job details | |
| Company name : | Donlen Corporation |
| Minimum experience : | 1 years |
| Maximum experience : | 2 years |
| Job type : | Permanent |
| Gross pay : | 30-35K Yearly |
| Job posted : | Feb 27, 2007 |
| Job description | |
| Job description: | Required Skills:
Strong written and verbal communication Operate programs in Microsoft Office (Word, Excel, Outlook) Strong organizational skills and able to multi task Ability to proprietary business software (Fleetweb, Care, Lite 2000) Ability to complete daily tasks with limited supervision Key Roles/Responsibilities: Provide day-to-day support to Account Managers CARE case/task follow up Provide Fair Market Value quotes to customers Process Driver Data Changes Build Vehicle Selectors/Process Out of Stock Request Handle/Process driveway requests Daily customer communication via e-mail, phones, etc. Provide phone back-up to Account Managers Process Mass Driver Data Changes Back up to the Account Manager desk when they are out of office Act as Account Manager for Donlen inactive fleet accounts Customer issue resolution Donlen Operations departmental training Donlen’s core expectations of this position are the following: Stay abreast of changes in assigned customer portfolios Keep Account Managers informed of any changes, requests or concerns from customers, keeping lines of communication open Facilitate “one touch” responses to customers Coordinator position is used as a training ground and stepping stone to an Account Manager position Assist in the daily workflow assigned to the Customer Service Account Manager Clear, concise and timely response to all customer requests in support of Donlen’s goal of providing personalized “Best in Class” customer service. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| Travel required : | No Travel |
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