| Company profile |
| About Unitrin Direct Auto Insurance
Unitrin Direct is a proud member of the Unitrin family of insurance companies, headquartered in Chicago with more than 6 million policyholders, $9 billion in assets, and 75 years of experience. Unitrin Direct has an "A" (excellent) rating from A.M. Best, a leading provider of ratings and financial information for the global insurance industry. The Right Savings and The Right Service |
| Job details | |
| Job industry : | Banking/Insurance |
| Job segment : | Personal/Retail |
| Job role : | Sales Officer |
| Job skill : | Agent |
| Position vacant : | Auto Insurance Sales |
| Job location : | Vista, California |
| Job details | |
| Company name : | Unitrin Direct |
| Minimum experience : | 2 years |
| Maximum experience : | 5 years |
| Job type : | Permanent |
| Gross pay : | Negotiable for the right candidate |
| Job posted : | Jan 26, 2007 |
| Job description | |
| Job description: | POSITION SUMMARY:
Receives incoming calls and provides comparative rate quotes to prospective clients with the objective of converting the sales lead to a policyholder while supporting underwriting guidelines, maintaining set quality standards, and providing a positive customer experience. The position involves counseling and educating consumers about Unitrin Directs products and services, explaining how the products and services can meet consumers' needs and selling policies. The position requires outbound calling to prospective sales leads. May answer inquiries and resolve problems. Knowledge of organization, product and/or services as well as underwriting guidelines required. Adherence to established schedule/telephone expectations, while producing quality results a must. Must be flexible and at all times remain professional with a positive attitude. BUSINESS OBJECTIVES: Sales: Answers incoming calls to provide comparative rate quotes to prospective clients with the objective of converting the sales lead to a policyholder while supporting underwriting guidelines, maintaining set quality standards, and providing a positive customer experience. This includes establishing rapport with prospective clients while counseling and educating the consumer regarding coverage, premium rates, and policy language. Listens to client, identify needs and offer viable solutions to customer concerns while promoting the company brand and product. Obtains all necessary information to ensure the rating integrity and quality of each new business application. Makes outbound calls to prospective sales leads as well as follow up calls. Maintains professional and technical knowledge by attending and participating in training classes as scheduled. Quality: Consistently meets or exceeds the minimum requirements for quality and bind checklists as defined by the Sales Standard of Performance (SOP). Understands company forms, methods, workflow procedures and is conversant in the area of product knowledge. Handles all calls and inquiries in a professional and efficient manner with a positive attitude. Controls the call by refraining from side conversation and minimizing handle time. Thoroughly and accurately captures all data and documents comments in appropriate systems. Production: Consistently meets or exceeds the minimum requirement for sales as defined by the Sales Standard of Performance (SOP). ATTRIBUTES: Integrity Maintains confidentiality. Reveres accuracy and timeliness in financial reporting. Deals with others in a straightforward and honest manner. Accepts accountability for actions and decisions. Supports Unitrin Direct values. Self Motivated - Takes independent action to solve problems and generate new ideas. Seeks responsibility and takes on tough assignments to improve skills. Practices self development to keep knowledge and skills in line with company and industry job related standards. Meets commitments, accepts accountability and meets attendance/punctuality requirements Analytical - Recognizes areas of opportunity, systematically gathers information, sorts through complex issues to address route cause of issues and makes timely decisions. Understands the difference between critical details and unimportant facts. Can make difficult decisions and uses consensus when appropriate. Organized - Maintains a clean and functional work space, effectively manages distractions and interruptions. Works systematically and efficiently. Is attentive to detail and accuracy. Balances short and long term goals and keeps own work aligned with overall office and company goals. Collaborative - Values the differences in others. Speaks and writes professionally and is appropriately diplomatic in all communications. Builds intra/inter-department relationships to achieve common company goals and objectives. Welcomes newcomers and promotes a team atmosphere. EDUCATION//EXPERIENCE REQUIREMENTS: 2 year degree required; 4 year degree preferred or minimum (2) years experience in personal lines Underwriting, Sales and/or Customer Service, or equivalent combination of education and experience. A minimum of two (2) years prior sales or customer service experience preferred. Property & Casualty License a plus or must successfully pass Property & Casualty licensing exam and be able to obtain the Property & Casualty Licenses. Proficiency with MS Windows, Word, Excel, and Outlook essential. PHYSICAL REQUIREMENTS: Position requires extensive use of keyboard involving repetitive motions with fingers, sitting for prolonged periods of time, and extensive use of telephone and face-to-face communication that requires accurate perception of speech and hearing. This position requires close vision, distant vision, and the ability to adjust focus. There is moderate noise in the work environment. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The incumbent must have the abilities or aptitudes to perform each essential function properly. Unitrin Direct is a dynamic work environment where positions evolve and change. Therefore, Unitrin Direct reserves the right to modify, delete, or add job duties, responsibilities and skills that are stated in this job description at any time. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| This job is expired. | ||||
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