| Company profile |
| TEKsystems is one of the nation's largest single source providers of information technology and communications staffing and services, providing more than 20,000 professionals to client locations every day. Our promise to you is world-class technology execution delivered with customer service that's second to none. |
| Job details | |
| Job industry : | Telecom/IT-Hardware/Tech. Staff/Support |
| Job segment : | Technical Staff/Support |
| Job role : | Customer Support Engnr/Technician |
| Job skill : | Requires technical expertise, excellent communications and multi-tasking skills; previous technical training, certifications (MCP, MCSA, CompTIA A+), or equivalent experience. Typically requires 1 to 4 years of experience with IT, Windows OS and technical support to be successful. |
| Position vacant : | Desktop support |
| Job location : | Richmond, British Columbia |
| Job details | |
| Company name : | TEKsystems |
| Minimum experience : | 1 years |
| Maximum experience : | 10 years |
| Job type : | Contract to hire |
| Job duration : | 6 months to permanent |
| Gross pay : | 16-18 Hourly |
| Job posted : | Jan 25, 2007 |
| Start date : | Jan 29, 2007 |
| Job description | |
| Job description: | This is a 6-month opportunity with the possibility of going permanent. Responsibilities include:
-answering incoming calls and ascertain the requirements of the caller within the Vancouver call center -support Microsoft applications and other IT applications, -Log, resolve, and forward technical problems to level 2 for resolution Perform dispatching, customer notification, and management escalations within timeframe -Document actions taken in trouble log tracking system -Must be able to work a rotating shift schedule, 5-days on, 2 days off 24x 7 call center environment |
| Job duties: | • Desktop support includes Terminal Services, Remote administration, VPN, Brightstore backup,, Active directory, Exchange server, Adobe and Microsoft applications as well as Windows desktops.
• Providing technical support to Airport Operations: Telecom, hardware installations, Troubleshooting, and cabling. • Managing calls and requests in a timely manner using “Track-It” software and helpdesk procedures. • Resolving issues using problem solving skills, experience, research, and team work. • Deploying, re-imaging, and configuring new workstations into the domain • Installing and configuring networked hardware devices including IP based printers and devices. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| Travel required : | No |
| This job is expired. | ||||
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