| Vacancy Details |
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| Job details |
| Company name : |
Infotrieve Inc
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| Minimum experience : |
2 years |
| Maximum experience : |
5 years |
| Job type : |
Permanent |
| Gross pay : |
Negotiable for the right candidate |
| Job posted : |
Jan 12, 2007 |
| Job view count : |
234
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| Job description |
| Job description: |
The Customer Relationship Representative is responsible for managing all aspects of Service and Support to a specific customer. This includes managing customer's overall business including strategic planning, contract knowledge and execution, training, account set-up, problem resolution and/or inquiries, and identifying up-selling opportunities by having a thorough knowledge of Infotrieve products/services as well as the customer's business. Position will support specific customers and an Infotrieve Strategic Account Sales Manager. |
| Job duties: |
- Manage and be accountable for customer support to assigned account. Act as expert related to customer's business and be able to provide service to the customer in any capacity. Examples include: Yearly account planning; understanding of clients account set-up, pricing model and overall contract training; resolving issues, etc.
- Operate in a proactive manner in order to anticipate needs and provide superior customer service.
- Prioritize and respond to customer inquiries while maintaining customer satisfaction in accordance with current levels of service measurements.
- Collaborate with customer and other areas necessary to resolve service/product issues.
- Maintain up to date knowledge of all Infotrieve products/services and pricing in order to educate and inform.
- Identify growth/up-selling opportunities by having a thorough knowledge of the customers business and related needs.
- Ensure that customer account information is accurate and up to date in the customer relationship management database. Make changes in a timely manner.
- Assist Sr. Manager with special projects.
- Perform other tasks as assigned.
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| Req. candidate profile : |
- 2-5 years previous library/customer service experience preferred.
- MLS/MLIS preferred.
- Proven ability to take ownership and develop client relationships.
- Excellent communication skills, ability to communicate effectively with professional clientele (phone voice, listening skills, etiquette).
- Strong learning skills in technology environment.
- Proficient computer knowledge with familiarity with MS Office applications.
- Strong aptitude for problem solving and follow-through on issues.
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| How to apply : |
Register to view
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| Third party mediation allowed : |
No |
| Telecommute : |
No |
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| This job is expired. |
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