| Job details | |
| Job industry : | ITES/BPO/Operations/Customer Service/Telecalling |
| Job segment : | Cust. Service -(Non Technical) |
| Job role : | Other |
| Job skill : | Customer Service Administrative Assistant |
| Position vacant : | Customer Service Director |
| Job location : | New Brunswick, New Jersey |
| Job details | |
| Company name : | Placement Professionals |
| Minimum experience : | 7 years |
| Maximum experience : | 9 years |
| Job type : | Permanent |
| Gross pay : | 110000 Yearly |
| Job posted : | Jan 09, 2007 |
| Start date : | Feb 09, 2007 |
| Job description | |
| Job description: | Customer Service Director - Insurance Software
Reports to: VP of Customer Service Location: New Brunswick,NJ Job Description: Salary: maximum $110K • Manage the tasks associated with configuration engineering. • Monitor, record, and control change to maintain product. • Acts as primary management interface to assigned production customers. • Oversee the planning, development and implementation of new products. • Manages and administers activities of team assigned to account to ensure that quality and quantity of work performed meets customer requirements and company profit and utilization standards. • Initiates and maintains two-way communications between customer team and data processesing group and resolves issues in a mutually agreeable manner. • Consults with customers to identify follow up services and sales opportunities. • Assists with recruiting new Customer Service employees, hiring, firing and performance appraisals. Essential Duties: • Customer relations. • Account Financial Management. • Account Management. • Employee Supervision. • Department Management. Qualifications: • A related degree and seven or more years of related insurance technology experience, at least three of which have been at the management level. • Excellent communication skills, both oral and written, and superior interpersonal skills. • Understanding of insurance software--CPCU a plus. • Prior Account or Project Management required. • Some travel will be required |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| Travel required : | some |
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