| Company profile |
| Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW) has
been a technology pioneer, offering award-winning PCs and related products to consumers, businesses, government and educational institutions. Since acquiring eMachines in early 2004, Gateway is now the third largest PC company in the U.S. and among the top ten worldwide. The company's value-based eMachines brand is sold exclusively by leading retailers worldwide, while the premium Gateway line is available at major retailers, over the web and phone, and through its direct sales force. We are continuing to grow and have opportunities for individuals to want to join our team. If interested in Gateway opportunities please apply now, interviews are currently in process. Local candidates are preferred. Gateway, Inc. offers a comprehensive benefits package (i.e., medical, dental, vision and 401K), company wide bonus program, and employee discounts. Gateway, Inc. is an EEO employer. At Gateway, we are dedicated to the development of Gateway as a leader in the technology industry and we believe that you can help make a difference. For more information please visit Gateway’s website at www.gateway.com. |
| Job details | |
| Job industry : | Telecom/IT-Hardware/Tech. Staff/Support |
| Job segment : | Technical Staff/Support |
| Job role : | Hardware Design Engnr |
| Position vacant : | Hardware Support Engineer |
| Job location : | North Sioux City, South Dakota |
| Job code : | 1883 |
| Job details | |
| Company name : | Gateway |
| Minimum experience : | 2 years |
| Maximum experience : | 30 years |
| Job type : | Permanent |
| Gross pay : | Negotiable for the right candidate |
| Job posted : | Nov 10, 2006 |
| Job description | |
| Job description: | Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW) has been a technology pioneer, offering award-winning PCs and related products to consumers, businesses, government and educational institutions. Since acquiring eMachines in early 2004, Gateway is now the third largest PC company in the U.S. and among the top ten worldwide. The company's value-based eMachines brand is sold exclusively by leading retailers worldwide, while the premium Gateway line is available at major retailers, over the web and phone, and through its direct sales force. We are continuing to grow and have opportunities for individuals to join our team.
Summary: The Hardware Support Engineer will monitor the performance of supported hardware through data analysis and contribute to the development of technical solution documents. This role will work very closely with the business and operational groups to review top issues, replicate issues, create and release illustrative content solutions to provide world class service, solutions and support. Essential Responsibilities: •Provide the definition and resolution of top PC hardware issues, perform problem verification by isolating and replicating steps to reproduce the problem, validate the fix, assist content writer in documenting the appropriate technical document(s) or decision tree(s) and assist in testing problem resolution fixes, when required. •Develop and implement strategies for providing proactive support resulting in fewer incidents, increased visibility, and accelerated deployment of solutions to the appropriate support tool(s). •Initiate and participate in triage meetings to share knowledge with other engineers and Program Managers to efficiently communicate and resolve customer problems. •Deliver timely and high quality incident resolution focusing on root cause analysis, step by step problem resolution and knowledge transfer. •Work with technical content writer to identify and implement technical solution documents to improve resolution rates for hardware issues. •Serve as a subject matter expert by researching, diagnosing and documenting resolutions for hardware related issues. •Preparation of both internal and external technical documents describing precise solutions. Requirements/Qualifications/Skills: •3-5 years servicing and supporting computer systems, networked systems, peripherals and diagnostic software •In-depth working knowledge of hardware troubleshooting, Windows, networking, security and new technologies •Excellent Microsoft skills: Word, Excel, PowerPoint, Outlook •Must be detail oriented, creative in problem-solving and highly organized •Excellent communication and interpersonal skills (verbal & written) to all audience levels •Must have a strong technical background with the ability to work with other engineers and the technical content writer to replicate problems and document solutions •Must be self-motivated & able to work independently •Demonstrated ability to multi-task several issues and prioritize responsibilities •Understand system performance tuning concepts such as BIOS configuration, memory timings, cache latency management and system overclocking. •Strong problem-solving skills and the ability to meet deadlines in a fast paced environment. •Excellent interpersonal skills are required with the ability to work in a collaborative team environment. Education/Certification: •Bachelor’s degree in Computer Systems Engineering, Computer Science or related field. •Technical Certification(s) is a plus If interested in Gateway opportunities please apply now, interviews are currently in process. Local candidates are preferred. Gateway, Inc. offers a comprehensive benefits package (i.e., medical, dental, vision and 401K), company wide bonus program, and employee discounts. Gateway, Inc. is an EEO employer. At Gateway, we are dedicated to the development of Gateway as a leader in the technology industry and we believe that you can help make a difference. For more information please visit Gateway’s website at www.gateway.com. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
