| Company profile |
| Carwash mfg'er. in NC. We cover service, equipment sales, chemical sales (soap), and parts. We have 2 locations - Roxboro, NC and West Columbia, SC. |
| Job details | |
| Job industry : | Production/Service Engineering/Manufacturing/Maintenance |
| Job segment : | Maintenance/Repair |
| Job role : | Workman/Foreman/Technician |
| Job skill : | Field Service Technician |
| Position vacant : | Carwash Service Technician |
| Job location : | West Columbia, South Carolina |
| Job details | |
| Company name : | Carolina Pride Carwash, Inc. |
| Minimum experience : | Fresher |
| Maximum experience : | Fresher |
| Job type : | Permanent |
| Job duration : | Full time |
| Gross pay : | Negotiable for the right candidate |
| Job posted : | Nov 20, 2006 |
| Job view count : | 155 |
| Job description | |
| Job description: | Carolina Pride Carwash, Inc.
POSITION DESCRIPTION Position Title: Service Technician This position is in the Service Department and is based out of Carolina Pride Carwash’s Service Department of Roxboro, North Carolina, or West Columbia, South Carolina. Employees living in, near, or south of Charlotte, North Carolina, will report to our West Columbia, South Carolina office. The Basic Function of this position is to install and service the equipment and related systems at the lowest possible cost for the quality specified. Service work may be on-site or in-house. Service is provided every day of each calendar year. All Service Technicians are required to be on call on a rotational basis at night, on weekends and on holidays. The individuals in this position report directly to the Service Manager. There are no employees reporting to the Service Technician. The Service Technician is authorized to represent the company when at a customer site. Service Technicians are not authorized to remove parts from the Parts Department. All parts (in vehicles) must be obtained from the Parts Manager. In absence of Parts Manager, contact Service and Production Manager for parts replacement or requisition. It is important to adhere to this for job cost control and profitability. The Service Technician has the following responsibilities: 1. Conduct with customers reflecting courtesy, integrity and good workmanship 2. Completing specified assignments in as little time as required meeting quality standards 3. Safeguard company and customer information and valuable equipment 4. Complete all records of contacts, time and travel on a daily basis 5. Maintain the highest level of skills for installation and service of specified systems 6. Train customer personnel on equipment use 7. Be aware of ways to save the company money 8. Provide a status of service work performed in-house or on-site per sales ticket 9. Assist in construction of new equipment 10. Install new and used equipment 11. Deliver soap and supplies to customers 12. Comply with pertinent codes and regulations, i.e., OSHA. 13. Must be able to read and understand the English language 14. Maintain a valid commercial driver’s license with HAZMAT certification 15. Must have steel-toed work shoes or boots, and must always wear them when on duty for Carolina Pride 16. Assist in the training of new Service Technicians 17. Understands that there may be other duties to perform as needed that are not itemized in this job description. 18. Must be prepared to pass the Level I service exam within 8 weeks of hiring, and pass the Level II exam within 6 months of hiring. The following lists of Duties must be accomplished according to the schedule. Most of theses are to be accomplished each day unless otherwise specified. 1. Call the Service Manager before leaving a job site 2. Contact customer to get a clear view of the problem 3. Assist customers and distributors over the telephone 4. Be properly equipped for service work 5. Arrive on time at the customer 6. Perform necessary repairs or installation per service calls assigned by supervisor 7. Fix customer problems 8. Contact vendors for information 9. Answer any questions from the customer 10. Clean and inspect service vehicles each week 11. Prepare a Field Report of hours, materials, and conditions for installations 12. Restock the service vehicle upon return to the Shop 13. Completes Customer Profile forms 14. Maintain a neat appearance and wear proper clothing 15. Clean and inventory proper tools and parts on vehicle 16. Accurate billing and safe handling of funds, as needed 17. Perform all other reasonably comparable tasks as required by the Service Manager 18. Do in-shop service in a timely and efficient manner 19. Furnish own tools, as required 20. Return “checked out” specialty tools to the Shop 21. Assist with equipment demos and set up of equipment 22. Maintain a clean & organized work area. There is “a place for everything & everything in its place”. Return company tools to their proper location 23. Respect others workspace 24. Adheres to customer’s safety policies 25. Punches timecard in a timely & accurate manner Physical demands of this position require mobility to maneuver around customer sites plus moderate physical work that involves some heavy lifting with a minimum of 125 lbs. and use of both small and large hand tools. This individual is required to have the ability to operate a motor vehicle & drive hundreds of miles each week. Sight and hearing may be corrected to accomplish these tasks. Mental demands include working knowledge of electronics & electrical circuits, plumbing, pressurized systems, regulations for proper handling hazardous chemicals, ability to read and understand schematic electrical drawings and installation instructions. In addition, he/she must have mathematical ability to count and inventory, interpret job specifications, good verbal & written communication, good people skills and ability to make quality control decisions. Working Conditions may require the wearing of safety equipment when on site. The work involves routine hazards of operating equipment and hazardous and/or pressurized chemicals present. Working conditions may include heat & cold temperatures; dust & noise. Other General Company Criteria: 1. Demonstrates ability to tactfully handle difficult situations 2. Consistently demonstrates ability to recognize and deal with priorities 3. Performs duties in an independent manner with minimal direction and supervision 4. Recognizes and performs duties which need to be performed, although not directly assigned, assisting others as needed 5. Adheres to the provisions of the Employee Policy and Procedure Manuals. 6. Keeps the Service & Production Manager informed on all problems 7. Seeks guidance and direction, as necessary, for performance of duties 8. Demonstrates good judgment in investigating and solving problems 9. Respects the confidentiality of company, customer and personnel information 10. Does not abuse or take advantage of personal days off or office hours 11. Always provides proper notification & advance notice of absence 12. Adheres to all company safety policies The performance of the technicians will be graded and measured on the following criteria: Jobs will be completed correctly according to specifications within estimated time. There will be few if any instances of customer concerns, rework, and warranty work, extra-unplanned trips & personal time during working hours. Contact with the Service Manager will be in line with current policy. Vehicles will be operated with care and in compliance with legal requirements. Paperwork will be completed according to policy. Time will be accurately reported. Obtaining the continuous training and knowledge and mastery of the skills for the systems serviced. Professionalism must be demonstrated in dealing with customers. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
| Travel required : | Daily |
