| Company profile |
| About Unitrin Direct Auto Insurance
Unitrin Direct is a proud member of the Unitrin family of insurance companies, headquartered in Chicago with more than 6 million policyholders, $9 billion in assets, and 75 years of experience. Unitrin Direct has an "A" (excellent) rating from A.M. Best, a leading provider of ratings and financial information for the global insurance industry. The Right Savings and The Right Service |
| Job details | |
| Job industry : | Agent |
| Job segment : | Insurance-Non-Life |
| Job role : | Non-Life Insurance Agent |
| Position vacant : | Customer Service Supervisor, Unitrin Direct, Salary up to $57,000 |
| Job location : | Vista, California |
| Job details | |
| Company name : | Unitrin Direct |
| Minimum experience : | 2 years |
| Maximum experience : | 30 years |
| Job type : | Contract |
| Gross pay : | Negotiable for the right candidate |
| Job posted : | Sep 18, 2006 |
| Job view count : | 790 |
| Job description | |
| Job description: | About Us
Among the brands in Unitrin's Property and Casualty Insurance business are Unitrin Kemper Auto and Home, Unitrin Specialty, and Unitrin Business Insurance, which sell personal and commercial insurance through a network of independent agents. In addition, Unitrin Direct sells auto insurance directly to consumers. Unitrin's Life and Health insurance businesses bring a high level of personalized service to our customers. Fireside Bank finances pre-owned automobiles through the purchase of retail installment contracts from automobile dealers. Customer Service Supervisor, Unitrin Direct, Salary up to $57,000 The Right Choice is Simple! Looking for a career with growth potential, rewarding benefits, and a great working environment? Look no further. Unitrin Direct Auto Insurance offers the kind of exciting, dynamic work environment you'll really appreciate. We're small enough to provide exceptional growth opportunities yet, as part of a family of insurance companies that have served the needs of millions of consumers for decades (Unitrin, Inc.), Unitrin Direct Auto Insurance has the means to offer the benefits, security, and financial stability of a large, established organization. Customer Service Supervisor - Vista, California Apply Online at: https://home.eease.com/recruit/?id=1305 POSITION SUMMARY: Manage a team professional Customer Service insurance agents in their day to day activities. The supervisor must be well versed in all CS processes and procedures and keep current on all Sales and UW procedures as well. Their duties include, but are not limited to managing the call center floor to it maximum potential, handle escalated customer calls to the best result for the customer and the company, review agent performance as often as necessary, monitor and score incoming calls, and suggest process and system improvements to better the customer experience, They must be an avid coach and mentor and develop team members to their highest potential and foster an environment where recognition and encouragement are a daily part of our culture. BUSINESS OBJECTIVES: Quality/Retention Using independent discretion and judgment, monitors incoming phone calls to customer service representatives on a regular basis, evaluates customer service techniques, and recommends solutions for improvement to make certain customers are treated with respect and issues are resolved in a timely manner. Maintains system of records to track agent performance and meets regularly with agents to review quality standards, quality goals and individual agent performance. Coaching and Training Uses in depth knowledge of Service process and procedures to motivate service agents to continually improve the customer experience. Identifies individual as well as group training needs, recommends and provides necessary coaching/training to improve results. Work with Service Manager to identify areas for improvement, recognition and career path counseling. Monitors supervisor queue as needed and over sees the Customer Service floor for schedule adherence and real-time management. Production Manages a team of agents to meet and exceed the company's business objectives. Identifies areas of improvement through analysis, recommends solutions, implements solutions and monitors results. With the use of various benchmarking utilized by the company, implements solutions that will enhance the customer experience to increase productivity. As a goal exceeds all production standards of performance (SOP), as a minimum meets SOP. Attrition Assist CS Manger in maintaining the desired level of head count to meet the company's new business objectives. Creates an environment where recognition and encouragement is a daily part of the culture. Effectively manages staff by utilizing the company's coaching and progressive disciplinary action procedures as defined in the Dependability Policy document. Projects Service Supervisors will be expected to actively participate in various projects, meet required time lines and deadlines to ensure timely completion of all projects. Service Supervisors are to continually look at current systems and processes to improve the organizations results. ATTRIBUTES: Leadership and Management Service Supervisors will be expected to demonstrate the commitment day in and day out to the organizations continuous improvement methodologies. The aim here is the improvement of systems and processes to continually improve customer satisfaction. Supervisors will also be required to have the ability to apply the decided upon improvements to their immediate work environments, in order to achieve the sales organizations desired results. Integrity - Maintains confidentiality. Reveres accuracy and timeliness in financial reporting. Deals with others in a straightforward and honest manner. Accepts accountability for actions and decisions. Supports Unitrin Direct values. Self-Motivated - Takes independent action to solve problems and generate new ideas. Seeks responsibility and takes on tough assignments to improve skills. Practices self-development to keep knowledge and skills in line with company and industry job related standards. Meets commitments, accepts accountability and meets attendance/punctuality requirements Analytical - Recognizes areas of opportunity, systematically gathers information, sorts through complex issues to address route cause of issues and makes timely decisions. Understands the difference between critical details and unimportant facts. Can make difficult decisions and uses consensus when appropriate. Organized - Maintains a clean and functional workspace, effectively manages distractions and interruptions. Works systematically and efficiently. Is attentive to detail and accuracy. Balances short and long-term goals and keeps own work aligned with overall office and company goals. Collaborative - Values the differences in others. Speaks and writes professionally and is appropriately diplomatic in all communications. Builds intra/inter-department relationships to achieve common company goals and objectives. Welcomes newcomers and promotes a team atmosphere. EDUCATION//EXPERIENCE REQUIREMENTS: Bachelors degree preferred. A minimum of three (3) years prior Customer Service Supervisory experience and/or training. Requires Insurance designation, I.e., INS Certificate, AIS, etc or will actively pursue upon hire. Property & Casualty experience required. Proficiency with Word, Excel, Outlook and Power Point essential. PHYSICAL REQUIREMENTS: The position requires extensive use of the telephone and face-to-face communication that requires accurate perception of speech as well as talking and hearing. The position frequently requires the ability to visit employee workstations and other work areas. The position may require lifting of up to 10 lbs. The position requires close vision, distant vision, and the ability to adjust focus. There is moderate noise in the work environment. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The incumbent must have the abilities or aptitudes to perform each essential function proficiently with or without reasonable accommodation. Unitrin Direct is a dynamic work environment where positions evolve and change. Therefore, Unitrin Direct reserves the right to modify, delete, or add job duties, responsibilities and skills that are stated in this job description at any time. Apply Online at: https://home.eease.com/recruit/?id=1305 Some of the benefits of working at Unitrin Direct include: Competitive pay Exceptional benefit package, including: Up to two weeks vacation during your first year plus three personal days Eight holidays per year Competitive medical plans from which to choose A choice of two dental plans Vision care included with medical coverage Flexible spending accounts for medical expense and dependent care reimbursement 401(k) with company matching Defined benefit pension plan Employee assistance plan Health Club Discounts Business casual dress code Educational reimbursement plan Opportunities for growth Unitrin Direct is an Equal Opportunity Employer. Unitrin Direct Auto Insurance is committed to equal employment opportunity for everyone. Federal and state laws protect you from discrimination, and Unitrin Direct is committed to complying with the letter and spirit of the law. Our policy is to recruit, hire, train, promote, or transfer without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, disability or any other legally established protected status. Employment and advancement with Unitrin Direct Auto Insurance is based upon qualifications, individual achievement, experience and the requirements of any prospective job. |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
