Vacancy Details
Company profile
adaQuest operates on innovation. We are Idea-Generators. To clients, we are Problem Solvers. Our mission is to enable enterprises to solve business issues through people and processes.
Job details
Job industry : IT-Software
Job segment : Other
Job role : Network Admin
Job skill : PC Tech
Position vacant : NOC Tech
Job location : San DiegoCalifornia
Job code : 001
Job details
Company name : Adaquest
Minimum experience : 1 years
Maximum experience : 3 years
Job type : Contract
Job duration : 6 months
Gross pay : Negotiable for the right candidate
Job posted : Jul 16, 2014
Start date : Dec 16, 2014
Job view count : 117
Job description
Job description: • Use and understanding of UNIX scripts to perform start/stop and new deployments of server sets and database configurations
• Experience troubleshooting complex systems and applications on Unix/Linux platforms
• Cisco networking skills required for deploying documented changes to equipment; this includes changes to port status, vlan membership and port counters
• Experience using source control, bug tracking, and ticketing systems in a multi team and multi division environment
• Intermediate level Windows and network operations skills
• Intermediate MS Office and web browser skills
• Intermediate level Internet knowledge
• Intermediate Online Games knowledge
• Customer service focus - calm, professional and customer oriented communication
• Advanced English language telephone skills for problem resolution
• Intermediate level English grammar skills for documentation maintenance
• Must demonstrate assertive problem determination skills
• Strong troubleshooting and quality assurance skills desired
• Ability to work well in a fast-paced environment
• Ability to concurrently manage multiple tasks
• Ability to work with limited supervision
• Must be able to work on shifts to support a 24x7x365 network operation
Job duties: Knowledge, Skills and Abilities:
• At least 3 years of network or relevant experience
• A high school diploma or equivalent
Preferred Experience / Education:
• Good understanding of software development processes
• Familiarity with Apache, Tomcat, Splunk, Cacti and other open source technologies
• Programming understanding in Java, C, C++ or python desirable
• Client-side database programming experience with SQL, Perl, and Oracle Call Interface (OCI) would be a plus.
• Certificates: ITIL v3 Foundation for Service Management, MCP, CCNA, and RHCSA
• A degree from a four-year college (i.e., BA. BS Computer Science) or equivalent
• At least five years of network or relevant experience
Responsibilities:
• Provide support for the Computer Entertainment with shift based work, providing 24x7x365 coverage and support
• Monitor systems, applications including high and low level network wide performance monitoring
• Investigate, troubleshoot, and triage production and non-production software, applications, services and network issues including DNS, SMTP, LDAP, AD and NIS
• Provide and conduct Incident Management methodologies
• Create, maintain and support all run book documentation
• Communicate effectively, but not limited to, generating RCA's for internal and external teams
• Interface with groups and external parties to provide them with supported business services
• Fulfill supported business service requests by troubleshooting, understanding configuration changes and log reviews
• Utility and tools development to improve support processes
• Act of single point of information exchange between numerous groups
Req. candidate profile : This position is for more junior people
How to apply : Register to view
Third party mediation allowed : No
Telecommute : No
Travel required :None
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