| Job details | |
| Job industry : | Telecom/IT-Hardware/Tech. Staff/Support |
| Job segment : | Technical Staff/Support |
| Job role : | Other |
| Job skill : | Tech Support Eng. |
| Position vacant : | Tech Support Eng. |
| Job location : | Seattle, Washington |
| Job details | |
| Company name : | Metajiva |
| Minimum experience : | 3 years |
| Maximum experience : | 7 years |
| Job type : | Permanent |
| Gross pay : | Negotiable for the right candidate |
| Job posted : | Jun 20, 2006 |
| Job view count : | 188 |
| Job description | |
| Job description: | Technical Support Engineer
Job Functions Responds promptly and professionally to customer issues received via telephone, e-mail, and voice-mail Documents issues/resolutions and regularly suggests system and process improvements Researches, resolves, and responds to a variety of customer inquiries Consults with customer to provide best solutions for complex problems or requests Utilizes customer relationship management systems and product support databases to research and resolve standing technical support issues Work with other engineers or developers to help resolve technical issues and problems Job Requirements Excellent oral and written communications skills Experience supporting distributed client-server products Experience/creativity in troubleshooting software/hardware/process problems Excellent prioritization skills and technical judgment Committed to provide “Raving Fan” levels of customer service Ability to work in a dynamic and collaborative team environment Ability to work independently and resolve customer issues without detailed supervision Ability to guide/contribute to support process improvement Ability to develop and augment SQL scripts and stored procedures Ability to apply oneself and quickly learn Attenex Patterns Bachelors Degree in Computer Science or equivalent 5 plus years of software product support experience 3 plus years experience supporting software running on MS Windows platforms and MS SQL Server applications 3 plus years experience supporting software products in a support center environment Familiarity with Outlook, MS Exchange Server, and Lotus Notes Experience with Attenex Patterns or electronic document discovery a plus |
| How to apply : | Register to view |
| Third party mediation allowed : | No |
| Telecommute : | No |
