|| Major Accountabilities:
Resolve product or service problems by clarifying the customer's request, determine the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, and follow up to ensure resolution.
Prepare and analyze various reports to proactively identify and resolve issues.
Research code to determine cause of certain behaviors that have occurred in a batch environment.
Evaluate business requests to determine feasibility, work with Software Engineers to define alternatives and recommend optimal solutions.
Coordinate and participate in review, revisions, changes, enhancements, testing, and documentation of product enhancements and/or business requirements.
Actively look for opportunities to enhance standards and improve process efficiency.
Part of rotational on call personnel for support and implementations.
Bachelor’s degree in Information Technology, Computer Science or equivalent work experience.
Experience in a financial environment preferred.
Analytical/problem solving and planning skills and the ability to organize, multi-task and prioritize work based on current business needs.
Possess strong communication skills -- both verbal and written â€“ and strong relationship, collaborative skills, and customer service skills.
Able to work as a member of a diverse and geographically distributed project team.
UNIX, scripting, C++, Oracle, SQL skills, Java, Microsoft Office, Lotus Notes
Ability to work with little or no supervision.
Strong communication skills -- both verbal and written â€“ and able to quickly learn and implement new technologies, application appropriate frameworks and tools.
Willingness and ability to learn and take on challenging opportunities.
Minor travel may be required.
Part of on call rotational staff.