Vacancy Details
Job details Job industry : Security Job segment : Institutional/Industrial Security Job role : Other Job skill : Communications skills Position vacant : National Accounts Manager Job location : Downey,  California Job code : 4824856		Job details Company name : Nationwide Security & Building Services Minimum experience : 3 years Maximum experience : 5 years Job type : Permanent Gross pay : $65,000.00 - $65,000.00 Case to case Job posted : Oct 08, 2008 Job view count : 326
Job description Job description: Responsibilities include: Working alongside as well as supervising a team of Customer Service Representatives who manage the daily facilities maintenance service requests of retail customers. Taking service requests from customers and entering them into our computer system; dispatching service requests to service providers; promptly responding to all customer inquiries; locating and securing new quality service providers and product vendors as needed; following up to ensure that service requests are handled efficiently. Develop training and performance standards for Customer Service Representatives; coaching, disciplining and rewarding direct reports. Functioning as a liaison between corporate offices, retail locations service providers, and internal departments to insure delivery of optimum service and maintain good working relationships. Req. candidate profile : Requirements Minimum requirement of three years related work experience (facilities maintenance, construction project management, property management, etc.). Must also have experience supervising and motivating a team. College degree preferred, but not required. Desired Competencies: Make Sound Recommendations Generates innovative ideas and solutions to problems. Work Collaboratively Willingly shares information; facilitates the discussion and resolution of different views. Demonstrate Adaptability Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility. Think Strategically Thoroughly understand the organizational priorities and the business reasons for them; understands day-to-day operations of the business. Inspiring Trust Earns the confidence and trust of others; shows consistency between words and actions; delivers on commitments; produces high-quality work; demonstrates high standards of ethical conduct; protects confidential information; does not omit controversial information or change information to suit others. Listen to Others Listens openly and non-judgmentally; listens without interrupting; encourages full expression of ideas, opinions, and concerns; probes beneath the surface to fully understand the speaker’s thoughts and feelings. Professionalism Consistently treats individuals with dignity and respect. Embraces, communicates and demonstrates company values and ethics. Continually seeks new and creative approaches to work and solutions to problems. How to apply : Register to view Third party mediation allowed : No Telecommute : No Travel required : 10%
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