A contact center providing customer service solutions for a variety of companies including telecommunications, travel, leisure, finance and many others.
Provide customer service via phone on client specific issues while accurately capturing all customer-related information in the proper client relationship management database by performing the following duties.Duties and Responsibilities include the following. Other duties may be assigned.- Answers incoming telephone calls, responds to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.- Logs on and off customer care system.- Accesses account files, takes orders and processes orders.- Asks appropriate questions and gather information to determine customer needs.- Enters alpha and numeric data via computer keyboard into an automated system accurately.- Uses client specific reference materials and customer service skills.- Explains products, services, options and related charges clearly and concisely.- Supervisory Responsibilities: This job has no supervisory responsibilities.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Job duties:
Qualifications: The requirements listed below are representative of the minimum knowledge, skill, and/or ability required to qualify for performing the job.
Computer Skills:
Ability to listen and respond while keying into automated system. Ability to learn to navigate client specific screens in a Windows environment.
Education and/or Experience:
Three to six months related experience and/or training; or equivalent combination of education and experience.
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