Working with some of the most noted and trusted legal firms in the business, ProVest has earned its reputation for Speed, Reliability and Accuracy, one service at a time. We continue to apply the power of technology to the service of process while, at the same time, we maintain our commitment to the personal relationships we hold with our clients. We are the nation’s leader of process server management for the mortgage industry.
While adhering to department and company policies, the Process Clerk role is to meet or exceed exception performance and quality standards, while maintaining a client specific portfolio of incoming files relevant to Customer Statuses.
Position Responsibility and Duties
Adhere to company and Department Policy and Procedures
Perform effective Server communication, ensuring performance and quality
Coordinate with with Sheriff’s office to ensure contact requirements are achieved
Coordinate with the Clerk of Court to ensure contact requirements are achieved
Perform job duties in accordance with documentation standards in our proprietary system
Ensure applicable case file updates are maintained and remain updated
Serve as point of contact for servers
Meet or exceed Key Performance Standards
Meet or exceed Key Quality Standards
Perform skip-trace duties as required and or as needed
Serve as back up in the absence of other team members
Meet all training requirements and apply learning as appropriate
Demonstrate proficiency in ProVest terminology
Other Job Functions
Ability to work in a high performance atmosphere
Maintain organization in daily work duties
Problem solving abilities
Excellent written and verbal communication
Relationship building skills
Support a fair but fun working environment/ culture
Demonstrate productive attributes in daily work performance and interactions
Req. candidate profile :
Requirements
High School diploma or equivalent
Two years of verifiable work experience
Requires a high level of work ethic
Must demonstrate proficient organizational skills and superior customer service skills
Must effectively communicate via written and verbal communication
Must be detail oriented
Must be proficient in typing and computer skills
Ability to multi-task and maintain organization in a fast paced, changing environment
Legal experience a plus
Other Skills/Abilities
Must be driven and demonstrate ownership of daily work performance
Demonstrated conflict resolution skills
Ability to maintain a positive attitude
Results orientated
Must be flexible and work well in a rapidly growing and changing environment.
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